I also sent a message here to @fashionphile on 3/12 but did not get any response. I’m really disheartened. It didn’t used to be like this. And I had an item with them currently for sale - and have purchased and sold many items with them. Never once abused a return policy or anything. I was patient with the delays in shipping. It’s very sad to me.
I wonder if whoever you spoke to erred. That's ridiculous to start the return policy of the date of sale (Feb. 7) when it was Fashionphile who didn't ship for over a week (Feb. 15). IMO, the 30 days should start on the date of delivery. Especially during Covid when all shipping services have slowed coupled with their own delay, @fashionphile should be more flexible and understanding.
If they have a 30 day return policy that begins on the date of sale, they need to ship on that date or the next!
What's to keep them for holding items and delay shipping for 3 weeks after the sale so then they never have to take a return?!
Have you actually escalated and worked your way up the food chain?