- Jan 20, 2013
I do it all the time and it usually works out. That way you don’t have to pay for bothI agree with respect to their customer service. I once called them about a bag that was listed as having "pet odor". They were very nice about it and actually pulled the bag out and smelled it. (Well, they told me they did.) This happened many years ago so they might not be as responsive these days. Not sure if this is still the case, but the last time I checked (maybe 2 months ago) the wait time to talk to a live person was over an hour. I've had better luck just emailing them. They get back to you in 1-2 days.